Privacy statement

In this agreement, "the website" means the Nottingham Trent University website at "NTU" means Nottingham Trent University.

NTU is committed to protecting your privacy and developing technology that gives you a safe online experience. This Privacy Statement applies to the website and governs data collection and usage. By using the website, you consent to the data practices described in this statement.

The website is operated by Nottingham Trent University Limited (called NTU in this agreement), who is situated at 50 Shakespeare Street, Nottingham, NG1 4FQ. NTU can be contacted by post to 50 Shakespeare Street, Nottingham, NG1 4FQ. We can be reached via email or you can reach us by telephone at +44 (0)115 941 8418.

NTU encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect, use and share your information as well. Any third party sites that you can access through the website are not covered by NTU's Privacy statement and we accept no responsibility or liability for these sites.

When visiting the NTU website we collect two types of information from you:

1. Information you give us
We receive and store any information you enter on the website or give us in any other way. You provide this information when you supply us with such information as your name, address, post code, date of birth, gender and subject areas of interest.

We use the information that you provide to respond to your requests for information and to communicate with you in the future. You have the right at any point to opt out of future communications by logging in to the website and updating your profile or by contacting us via email.

2. Information collected automatically
Like the majority of websites we receive and store certain types of information whenever you interact with us. This includes the use of "cookies".

Cookies are pieces of information that we transfer to your computer's hard drive through your web browser when you are viewing the website. These pieces of information allow the website to act on information that will make your use of the website more rewarding.

We use cookies to enable our system to recognise your browser and to provide features such as easier login and greater security and for storing information about you between visits. This is designed to provide a better website experience by enabling us to remember your preferences from one visit to the next.

We also use cookies to collect aggregated, anonymous information such as the pages viewed or searched for, the length of time spent on the website and how many pages have been visited. This information is then analysed by us to ensure that we develop the website to provide a better service and richer user experience. By using this website, you therefore accept and agree to the use of these cookies.

None of these cookies record your name, password, phone number or address details in text format.

Examples of information we collect using technology which is not readily apparent include the Internet Protocol (IP) address used to connect your computer to the internet and connection information such as browser type and version, operating system and platform and the full Uniform Resource Locators (URL).

Cookies in use on the NTU site

Cookie name




At end of session, when session times out or browser is closed

Session cookies
These cookies are used widely across NTU websites, the session cookies help to maintain state whilst you view the site. Each cookie contains a randomly generated identifier valid for the length of the session. They contain no personal information.


At end of session, when session times out or browser is closed

Authentication cookies
These cookies are used when logging into a site that uses NTU single sign on. Each cookie contains a randomly generated identifier valid for the length of the session. They contain no personal information.


1 year application cookies
A number of NTU applications make use of a cookie to store a value identifying the current section of the site so that the correct information is displayed. No personal or identifying information is stored.


End of session/browser close
1 Year

NTU Accommodation message board
The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.


At end of session, when session times out or browser is closed

Library One search -
This cookie is used to set the correct view of the search page when using a mobile phone. The cookie only contains the reference number for the view to be used.


1 Year
End of session/browser close
End of session/browser close
End of session/browser close

Library live chat
LivePersonID is used in conjunction with the HumanClickKEY cookie to gather usage data related to a visitor's visit. HumanClickCHATKEY is used for security purposes to identify each LP chat and LP voice communication session. HumanClickSiteContainerID_ is used by LivePerson with respect to its largest customers in order to allow LivePerson to distribute usage of its services across a cluster of servers


At end of session, when session times out or browser is closed

NTU Self Service
This cookie is a testing cookie and contains the value 'set'.


At end of session, when session times out or browser is closed
The NTU Online Workspace (NOW) requires a number of cookies to function. The username cookie contains your NTU username, the Login cookie contains the value 'true'. All other cookies contain randomly generated identifiers.


20 years
This cookie holds preferences and session settings for Zendesk, our solution provider for customer support management.


5 days
End of session/browser close

These cookies enable us to run our live chat and social walls.


1 year
These cookies enable us to run our live chat and social walls.

Variable per poll\survey

2 hours

These cookies enable us to run our live chat and social walls.


1 year

CHRIS (NTU Staff only)
On logging into the CHRIS system a cookie is set to remember the employee number.
Cookie contains employee number.


2 years
30 minutes
End of session/browser close
6 months

Google Analytics (wording taken from
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Read an overview of privacy at Google.

Variable per campaignVariable per campaign (up to 2 years)Remarketing with Google Analytics
We use Remarketing to advertise online and make ads more relevant ("Remarketing"). Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own.

Both us and third parties (including Google) will also use Remarketing cookies – both first party (such as Google Analytics) and third party (such as DoubleClick) – to serve more relevant ads to users based on such users' past visits to our website, whether those users are on our Website or on other websites.

To opt-out from Google's Remarketing program, please edit your Google Ad Settings.
Variable per campaignVariable per campaign (up to 2 years)Google Tag Manager
We may use Tag Manager to run custom analytics and remarketing campaigns across different sections of our sites. These campaigns will not collect any information beyond that already stated for analytics and remarketing.

To opt-out from Google's Remarketing program, please edit your Google Ad Settings.
We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Read more at YouTube's embedding videos information page.

How do I remove cookies?
If you do not wish to receive cookies from our site it is possible to reject them by changing your browser settings. The "help" portion of a toolbar on most browsers will tell you how to protect your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However if you turn cookies off you won't have access to some of the features that make the website more efficient and services may not function properly.

Does NTU share the information received?
NTU collects and uses your personal information to operate and deliver any services you have requested. NTU does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

NTU may disclose personal information in the following circumstances:

  • NTU may share data with trusted partners to help us perform statistical analysis, send you email, postal mail, and text messages or anonymously as part of a research paper. All such third parties are prohibited from using your personal information except to provide these services to NTU, and they are required to maintain the confidentiality of your information. NTU ensures such agencies handle information in accordance with the Data Protection Act.
  • We will give out personal information as required by law, for example to comply with a Court Order, to enforce our terms and conditions or to protect the safety and security of users on the website.

How secure is information about me?

  • The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative and physical steps to protect all of the user information we hold. Despite this you acknowledge and accept that no system can be guaranteed to be 100% secure.
  • It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer and take steps to make sure your personal information has not been stored by that computer or a network connected to it.

What choices do I have?

  • The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether.
  • There are products which allow anonymous browsing.

Conditions of use
This agreement is governed by the laws of England, where NTU originates and is designed to be accessed and is deemed to be made in England. You consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of the website. Use of the website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

By continuing to use the website you agree that you have read the Access Agreement and that you agree with all of its contents. This statement and the Access Agreement may be altered and for this reason you should regularly visit the Privacy Statement on the website as the current version will be binding upon you.

Code of practice on the operation of CCTV
Download the NTU CCTV Policy. PDF icon

The Nottingham Trent University Head of Marketing Services is assigned as the responsible person/compliance officer for this statement and any related procedures or guidelines.