Comments and complaints form

We are always trying to improve our services. If you have any ideas, comments or complaints, do tell us.

  • If you have an immediate or urgent problem, then please speak to a member of Library staff, so that we can try to put things right for you straight away.
  • If you don’t need us to get back to you immediately, you can complete a form either online or in print and we will reply to you within 10 working days of receipt.
  • We will display a summary of comments received and our responses to them on library notice boards.
  • We will regularly review the issues raised by you and make use of them in planning service changes and improvements.
  • If you are not satisfied with how we dealt with your complaint, in the first instance please contact the Deputy University Librarian - Customer Services.
  • If you are still unhappy with our response, you can use the NTU Complaints Procedure for Students. If you are a member of NTU staff or are external to NTU, you should contact the Head of Libraries and Learning Resources

Please note, we will not respond to vexatious or frivolous comments.

Comments and complaints form

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