Comments and complaints form

We are always trying to improve our services. If you have any ideas, comments or complaints, do tell us.

• If you have an immediate or urgent problem, then please speak to a member of Library staff, so that we can try to put things right for you straight away.
• If you don’t need us to get back to you immediately, you can complete a form either online or in print and we will reply to you within 10 working days of receipt.
• We will display a summary of comments received and our responses to them on library notice boards.
• We will regularly review the issues raised by you and make use of them in planning service changes and improvements.
• If you are not satisfied with how we dealt with your complaint, in the first instance please contact the Director of Libraries and Learning Resources.
• If you are still unhappy with our response, you can use the NTU Complaints Procedure for Students. If you are a member of NTU staff or are external to NTU, you should contact the Director of Libraries and Learning Resources.

Please note, we will not respond to vexatious or frivolous comments.

Required fields are marked with

First name

Please enter your first name

Last name

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Student/staff ID

If you are not NTU staff or student

-- Please select -- Associate member Day visitor Alumni member Other (please specify)

If you wish to receive a response please enter your email address or indicate how we can contact you

Which library does your comment relate to?

-- Please select -- Boots Clifton Brackenhurst Mansfield Multiple libraries

Comment

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