Comments and complaints form

We are always trying to improve our services. If you have any ideas, comments or complaints, do tell us.

  • If you have an immediate or urgent problem, then please speak to a member of Library staff, so that we can try to put things right for you straight away.
  • If you don’t need us to get back to you immediately, you can complete a form either online or in print and we will reply to you within 10 working days of receipt.
  • We will display a summary of comments received and our responses to them on library notice boards.
  • We will regularly review the issues raised by you and make use of them in planning service changes and improvements.
  • If you are not satisfied with how we dealt with your complaint, in the first instance please contact the Director of Libraries and Learning Resources.
  • If you are still unhappy with our response, you can use the NTU Complaints Procedure for Students. If you are a member of NTU staff or are external to NTU, you should contact the Director of Libraries and Learning Resources.

Please note, we will not respond to vexatious or frivolous comments.

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