Frequently Asked Questions

Want to know more? See our frequently asked questions about HEAR below, or simply email us.

What does ‘HEAR’ Stand for?
‘Higher Education Achievement Report’

What is the HEAR?
The Higher Education Achievement Report (HEAR) provides a single record of your undergraduate academic results and achievements. It is a formal, electronic transcript which provides a detailed picture of your achievements which are verifiable by the University, including: academic work, certain extra-curricular activities, prizes, employability awards, voluntary work and offices held in NTSU.

What can I use my HEAR for?
The HEAR provides you with an electronic transcript of your studies that verifies your time at NTU. The content in the HEAR can be a useful starting point for answering job application questions, writing personal statements or preparing for interviews. The report also includes your diploma supplement which you may be asked to provide when applying for jobs or further study. You can share your HEAR with potential Employers and other Universities, giving them a verifiable and up to date record of your achievements.

Do I have a HEAR?
All students who study on a full-time or sandwich undergraduate programme are automatically issued with a HEAR document at the start of their course. All students who have completed an undergraduate programme since 2016 also have an activated HEAR document. Students who completed their course before 2016 can contact their school admin teams to request a copy of their transcript.

What information is contained in the HEAR?
The HEAR is divided into a number of sections.

(The following text is adapted from the national HEAR website)
Section 1. Identifying Information (personal details)
Section 2. Information identifying the qualification (Awarding Institution)
Section 3. Information on the level of the qualification (including general access requirements)
Section 4. Information on the content and results (historically - traditional transcript)
Section 5. Information on the function of the qualification (access to further study)
Section 6. Additional information (extra-curricular activity)
Section 7. Certification (authorising signature)
Section 8. Information on the national higher education system (Standard Text – Diploma Supplement)

So what does Section 6.1 contain, What are classed as extra-curricular activities?
‘Section 6.1’ is the section in the HEAR that contains information about extra-curricular student achievements which have been verified by the university. There are currently 6 areas that are verified by the university. View the details of the achievements which are verified to appear on the HEAR PDF icon.

How do I get an extra-curricular activity on my HEAR?
1. Make sure that the activity is an approved NTU / HEAR activity
2. Do the activity!
3. Make sure you fulfil the requirement for obtaining the recognition

Do I need to sign up for the HEAR?
No; HEARs are issued to all eligible FT/SW undergraduate students who are currently studying with NTU. However, you will need to ensure that you activate your HEAR account in order to view your document. Activation emails are sent directly to all student email addresses 2 - 3 months after your course has commenced.

When will I receive my HEAR?
Your formative HEAR will be available to view in December and June each year. Your final HEAR will be available following your Graduation ceremony.

What is a Formative HEAR?
Your formative HEAR is essentially a draft of your final HEAR document and is updated throughout your study. You do need to bear in mind however that this is just a snapshot of how the data currently stands and that final marks, classification, awards, prizes or other achievements that have not yet been verified will not be present. Your HEAR will be built upon each year until you graduate and are issued with a Final HEAR.

How do I access my HEAR?
You access you HEAR through a third party called Gradintelligence, please look out for your activation email which will contain important information on how to access the Gradintelligence website and activate your account. Your activation email will go to your student email address. If you experience any problems in a registering, please email us at HEAR.

What is Gradintelligence?
GradIntelligence is a service NTU is using to publish your HEAR electronically and allows you to share your HEAR with others such as potential employers or other universities. More information is available from .

I have forgotten my username and password to login to Gradintelligence
Please visit and click on the lost username or lost password link. If you still have problems please contact

Do I have control over who can see my HEAR?
Your HEAR is a digitally signed document which you can share with employers, employment agencies or other universities by logging into Gradintelligence. Only you will be able to see your HEAR initially. When logged into Gradintelligence you will be able to share your HEAR to whoever you choose by sending them an electronic token which enables them to view your HEAR.

Are other universities giving HEARs to their students?
Yes, over half of UK institutions are issuing HEARs to their students.

Will a HEAR replace the degree certificate?
No; it does not replace your degree certificate but will compliment it. The document does however replace the traditional paper diploma supplement (transcript) issued to students.

Can I have an authorised printed copy of my HEAR?
Authorised HEARs are only available in digital format; printed copies on secure stationery are not provided. You may, however, print a copy of your HEAR document.

What’s the difference between a HEAR and a CV?
The HEAR is not a CV replacement or a replacement for a job application. It will sit alongside these as a complimentary document, providing official evidence of the range of knowledge and skills that you gained at university. In the face of an increasingly competitive environment, the HEAR will be a key resource for helping employers and others to appreciate the breadth of your capabilities.

Can students who started before 2016 get a HEAR?
Eligible alumni from 15/16 were given opportunity to access their HEAR when the document was first launched. A HEAR document has since been available to all students completing after this time and all current students. Students who graduated before 2016 would have been provided with a paper transcript. If employers or others need verification of results or a reference they can use our HEDD verification system.

I am a postgraduate student why do I not get a HEAR?
The national requirement for the provision of HEARs is for undergraduate students only. However, consideration is being given to providing HEARs for postgraduate students at a later date. At present, postgraduate students will continue to receive paper transcripts with their degree certificates.

I am a student studying at a Partner Institution can I get a HEAR?
If you were, or currently are a student at one of our partner institutions we are unable to produce a HEAR. Please contact the following departments to request a transcript or verification letter:
Overseas Validation Service partners = NTU Global
UK Validation Service partners = CADQ Partner Enquiries

What level of information on module marks will be published on the HEAR?
Your HEAR will contain all of the standard information confirmed in a diploma supplement and will provide details of all the modules that you have taken during your degree course and your result. Upon completion of your course it will also include your final classification or award.

Why isn’t my activity showing in HEAR?
Extra-curricular activities and awards are only added to the HEAR once they have been completed. There may be a slight delay between completion of criteria and HEAR updates. Please contact the provider of the activity if you believe your information has not been included as part of an upload. 

Why does my module aggregate show 3LOW, but my coursework shows a higher mark?
The minimum pass grade for a module is a 3LOW. This is applied if it’s a repeat module.

How do I remove an extra-curricular activity from my HEAR?
After the release of your formative HEAR and your final HEAR (post final qualification) there is a period of one month where changes can be made. You must send all requests through to; changes will be made if approved within 7-10 days.

If I notice any errors or wrong information on my HEAR who do I contact?
For any queries please contact 

Can I have an error in my HEAR corrected after I graduate?
If you notice an error in your HEAR after you graduate you will have limited time to ask for the error to be corrected. It is very important that you check your HEAR as soon as it becomes available after graduation. After the deadline for notifying errors has expired it will not be possible to make any changes to the information in your HEAR.

Where do I go for Employability support?
NTU’s Employability Team are here to support you and help you find opportunities which can be included in your HEAR. Make the most of NTU Employability’s service for any careers advice, job matching, CV building, interview practice and preparation and much more. You can do this by visiting . You will also find free job search tools within the Gradintelligence website.