You and your library

Our performance

We are committed to providing high quality customer service and to the principle of continuous improvement. To help us we have developed a set of standards for measuring our core activities.

We want to make it easy for you to use the library. We have transformed our libraries to create learning spaces which motivate and inspire you. We will provide high quality resources and support for students, researchers and staff, aligned to your needs.

Our commitment to you is that we will:

  • make available books, journals, and information resources to suit your needs
  • provide friendly and professional help
  • create an environment in the library that meets your study needs
  • help develop your skills for independent lifelong learning
  • respond promptly to your comments and feedback
  • innovate and continuously improve so that we provide the best possible library service
  • train and develop our staff so that they can provide a quality service
  • keep you informed about library services and any changes we make to them
  • keep you informed about our service standards and our performance against them.

You can help us by:

  • taking good care of library materials, property and equipment
  • treating each other and staff with courtesy and respect
  • taking your belongings with you if you are leaving for an hour or more so that someone else can use the study space or PC
  • using study spaces as they are designated, for quiet, silent or group use
  • following simple rules on eating, drinking and mobile phones
  • complying with copyright law
  • telling us what you think of our services and how they might be improved.

Our Student Charter outlines our commitment to delivering a high quality student experience and what we expect of you as a student.

Rules and regulations

Our Regulations and Procedures PDF icon (updated November 2015) govern your conduct and all other aspects of your use of the Library. You can be fined or suspended from using Library facilities if you breach these regulations; this includes behaving inappropriately or disrupting other users. This latest version reflects changes approved by the University's Academic Board to the use of library study spaces, read more about how we are Freeing up study spaces.

Mike Berrington, Ruth Stubbings and Mark Toole