Online support - SilverCloud

Online support with SilverCloud

The NTU Wellbeing Service aims to provide you with the resources needed to ensure you get the help you need, when you need it. SilverCloud is an online system designed specifically to help you if you are experiencing anxiety; depression; stress or eating issues.

If you have started to experience any of these difficulties and are successfully managing your studies we recommend you try SilverCloud.

SilverCloud may also be helpful while you wait for, or alongside, other support.

You can access SilverCloud at anytime, anyplace, and anywhere, whether you're on your PC, laptop, tablet or mobile phone.

Each programme takes a modular approach. You can complete the modules at your own pace over a period of several weeks. Each module contains text, video and audio clips as well as activities and quizzes that you can complete as you go along.

The approaches within the modules are recognised as having a positive impact on low mood and anxiety.

How to sign up

  • Sign up to NTU SilverCloud.
  • Select the programme you would like to use.
  • Tick the ‘I have read and understood the above information’ box.
  • Select the ‘Apply for self-help’ button.
  • Create a username and password – you will need to remember these.
    Your password needs to be a minimum of eight characters and contain at least one number, one lowercase and one uppercase character. (See the password requirements link on the sign up page for further guidance.)
  • You will need to use your NTU email account to sign up.
  • Click the 'Sign up' button.
  • Complete the short questionnaires.
  • Read through the statements and don't forget to tick the box.

The programme is ready to use. If you have any problems email us.

Further help

If you need help, email us and the team will be able to answer any particular questions you have about the programmes.

If you have used SilverCloud and need more help, or are feeling worse, please see your GP and complete our online application form for further support.

Please note that we are not an emergency service.

If you are experiencing ongoing suicidal feelings, self-harming or major mental health conditions or are physically unwell and / or need urgent help, please see your GP; visit an NHS Urgent Care Centre; call 111; visit Accident and Emergency; or call an ambulance using 999, depending on the urgency, prior to applying to this service.


If SilverCloud helps you, then please let others know as it may help them too.

We would appreciate any feedback about the programmes to make them as effective as possible. Please email us your feedback.