Our Customer Services Charter
Our customer service charter outlines the commitments and promises we have made to deliver a high quality of customer service to all our customers. It outlines from the outset what you can expect from the services we provide.
We are committed to putting you first and giving excellent customer service. That’s why we promise to:
- Deliver high-quality, accessible services that meet your needs.
- Be friendly, polite and professional, putting you first.
- Give you accurate and comprehensive information.
- Ensure cleanliness, comfort and security.
We will invite you to provide feedback on the experiences of our services in order to demonstrate that we are delivering the level of service as promised in our charter. Methods used to gain this insight will include the SSC feedback survey and the annual SSC focus groups.
Our charter will be reviewed on an annual basis to ensure that the commitments we make continue to reflect the needs and expectations of our customers.