Let us know what you think

The Student Services Centre (SSC) needs your feedback!

As a user of our services your feedback is crucial to our continuous improvement. We'd appreciate it if you would take the time to send us your feedback by email

All of our completed enquiries in the SSC are also followed up by a simple customer satisfaction survey via email, it lets us know what you think of our service and helps us implement improvements.

You Said, We Did

We want you to know that we listen to your feedback and, wherever possible, change our services accordingly. Please refer to our new You Said, We Did 2017 PDF icon report to see how your suggestions have changed our services over the last year.

Our complaints procedure

Our complaints policy is in line with the University wide policies. Our  complaints procedurePDF icon aims to deal with problems fully and resolve them whenever possible within a reasonable time limit. 

If you have an immediate or urgent problem, then please speak to a member of the Student Services Centre staff, so that we can try to put things right for you straight away.