As a student studying on a course at a Validated Centre, you are subject to all the rules and regulations of the Validated Centre. If you wish to appeal a Board of Examiner's decision or make a complaint, you should raise it with your institution in the first instance. Most issues can be resolved in this way.

It is the responsibility of NTU to manage academic complaints made by students who have exhausted the complaints procedure of the Validated Centre and remain dissatisfied under its procedures. NTU will not intervene with judgements that follow the application of a Validated Centre's procedures. NTU will, however, investigate the accuracy with which the Validated Centre has followed its procedures and if so, whether the outcome to the student may have been adversely affected.