Enhanced services

If you have a disability, a range of enhanced library services may be available to you. To access these you will need to make an appointment with a Student Support Services adviser. They will assess which of our enhanced library services best meet your needs. They will then notify us of your requirements. We will send you confirmation of your eligibility for enhanced library services and arrange any necessary appointments with you.

If you are a member of NTU staff with a disability, please let us know and we can discuss which of our enhanced library services may be helpful for you.

Examples of enhanced library services which are authorised by Student Support Services include:

Enhanced loans services

  • Borrow one-week loans for two weeks.
  • Retain long loans for the full loan period.

If you are having difficulties with specific items, please ask for help at the library Information Desk. We may be able to make reasonable adjustments, reserve other copies or recommend alternative resources for you.

Proxy borrowing

You may nominate a proxy borrower, that is, a friend or support worker of your choice who can borrow and collect library material on your behalf. You need to notify us of the contact details of your proxy, and we will then hold their details on your library record. You can do this by email or writing to us.

If you have a proxy borrower, you will still be the main library card-holder and you will remain responsible for any materials borrowed by your proxy and for any fines incurred.

Postal Loans Service

You may be advised to register for our postal loans service. We will post items to your home address and we will cover the cost of both the outward and return postal charges. For more details about our postal loans service, please visit the Postal Loans Service webpage.

Fetch-and-carry services

You can give us a list of up to 15 items which library staff will retrieve for you. Once retrieved, the requested items will be reserved at the Information Desk for you. If an item is on loan, you can reserve it in the usual way. You can either send us a list in the post or email us or hand it in at the Information Desk. Please give at least 24 hours' notice for fetch-and-carry services.

As demands on our services allow, library staff will also do their best to help you when you visit the library by retrieving any books and journals from high shelves if you cannot reach them.

Individual induction

You can arrange to meet one-to-one with a member of staff. They can provide you with an individual induction to the NTU Library services, which can include a tour of the library, an introduction to NOW (NTU's virtual learning environment) and general library services and facilities, as well as information about specific resources for your subject area.

Individual information skills sessions

An individual information skills session with one of our Learning and Teaching Librarians can also be arranged and can help you with:

  • using the library catalogue
  • using electronic resources
  • finding information for your essay, project or topic
  • identifying the best resources for your research.