Mediation service

The Mediation Service is available to both students and staff at NTU and aims to improve any difficult working/learning environments for students, work colleagues, staff and students. Students experiencing difficulties resulting from living in shared accommodation can also access the service.

Mediation is a voluntary, confidential service that provides an informal and effective process for dealing with situations that are creating difficult and damaging environments. It is not connected to any formal NTU procedures and offers a safe forum for issues to be discussed and options explored and evaluated with the aim of rebuilding dialogue and mending broken trust.

Once all parties involved agree to participate, an impartial third party mediator brings them together to develop mutual understanding of the issues and agree an acceptable and workable way forward.

Confidentiality plays a crucial role in encouraging everyone involved to participate in the process, speak openly and honestly and explore issues in depth. No formal notes are made and the mediators will not share any information or views disclosed in the meeting to anyone, including the other parties, without prior consent.

Mediations are normally completed within one day, at a meeting where all parties can discuss the obstacles to working/studying together, their future relationship and potential solutions to the issues concerned.

The meeting will end with either a written summary of the key agreements reached and how these could be achieved, available only to the parties involved in the meeting, or, if the parties decide against this, the mediators will provide a verbal summary.

To request this service or seek further information on the mediation process, contact the Mediation Service by email or telephone them +44 (0)115 848 6176 (ext 86176).

Students can also seek further information by contacting the Student Advice Centre at the Students' Union.