Support sessions

Advice sessions

We run 15-minute One-to-One Advice Sessions across all of our campuses, where students can ask a Dyslexia Specialist for advice, or ask questions about such things as:

  • Your support arrangements
  • Exam arrangements
  • Applying for Disabled Students Allowances (DSAs)
  • Any questions relating to Specific Learning Difficulties (SpLD)s.
  • If you think you may have a specific learning difficulty, such as dyslexia

You can attend any of the following advice sessions:

Advice Sessions timetable (from Monday 1 October 2018)

Monday to Friday 2 pm – 3 pm. Please report to the Student Services Centre reception, Lower Ground Floor, Newton-Arkwright, City.

Tuesdays and Wednesdays, 2 pm – 3 pm. Please report to the Student Services Centre reception, Clifton Campus.

Please ring us on 0115 848 4120 to book a convenient appointment with an SpLD Specialist.

All Advice Sessions take place during term time only.

Students can book an Advice Session, or by calling 0115 848 4120. Alternatively you can visit the Student Services Centre reception desks on the campus where you want your Advice Session to take place.

Specialist One-to-One Study Skills Support through Disabled Students’ Allowances (DSAs)

What we offer:

Specialist One-to-One Support is available to students who are in receipt of Disabled Students’ Allowances (DSAs). It is important to note that we are not able to give subject specific guidance. We provide one-to-one support sessions that are tailored to your needs and develop your skills in:

  • Understanding your thinking and learning style
  • Writing: Planning, drafting, editing, proof-reading strategies
  • Time Management and Organisation: Meeting deadlines, handing in on time, action plans, sorting your diary
  • Skill Development: Reading and spelling skills, comprehension, note-taking, reading fluency, research
  • Presentations: Plan – Revise – Rehearse. Posters, PowerPoint
  • Planning and Structuring Techniques: Mind Mapping, prioritising
  • Examination and Assessments: Revision techniques, memory, sign-posting to useful sources of support for stress management, managing your extra time
  • Use of Assistive Technologies

If we are unable to see you for any reason, e.g. staff illness, we will contact you to rearrange. DSA funding will not be claimed for sessions cancelled by the Dyslexia Support Team.

What we expect from you:

To book: It is your responsibility to book sessions in advance. To do this, please ring 0115 848 4120. Alternatively please email your availability to attend an appointment over the next two weeks to Please note that during peak times, there may be a high demand for this service and we advise you to book an appointment at least two weeks in advance.

Preparation for the session: To get the most out of your sessions, it is important to arrive promptly and to consider in advance what you want to work on. If you are bringing work, please place it on your preferred device, e.g. memory stick, laptop, paper etc. You are responsible for ensuring your work is saved onto the device.

Academic conduct: It is your responsibility to ensure that your work meets the academic regulations required by Nottingham Trent University.

Managing your support sessions: You have been awarded a set number of sessions to use over the year. Please note, your DSA will be charged if you cancel an appointment with less than 24 hours' notice. This will reduce your available DSA Funding.

Assistive Technology: If you have been awarded Assistive Technology through DSAs we expect you to have ordered the equipment and access the Assistive Technology Training to enable you to make full use of the software during the One-to-One Support Sessions.

Cancellation Policy: If you are unable to attend your arranged support, you are responsible for contacting NTU to cancel the session. Please contact 0115 848 4120 or email giving at least 24 hours' notice.

DSA Funding will be claimed if the session is cancelled with less than 24 hours' notice. 

DSA funding is only available to fund two missed sessions per invoicing period. A missed session is one where you cancelled with less than 24 hours’ notice or did not attend without giving notice. After two missed sessions per invoicing period, your support may be suspended and future sessions cancelled.

Invoicing periods are: September to December; January to April; May to August.

Feedback and Complaints:

We welcome informal feedback on our services at any time, either in person or by email. We will also ask you to review the support we provide and your personal progress at on a termly basis. However, if at any time you are unhappy with any aspect of your support, please contact 0115 848 4120 or email to discuss this.

If you feel your complaint has not been dealt with satisfactorily at a local level, please refer to your Student Handbook or Student Resources for further information about NTU complaint procedure.

Data Protection:

Any information supplied will be used by the University in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679)). This may also be shared with other areas of Student Support Services to enable the University to provide you with relevant advice and support.

Consent to share personal data: We request that data can be shared with Disabled Students’ Allowances Quality Assurance Group for audit purposes. These audits play an important role in ensuing we are complying with relevant legislation, internal and external guidance. We will ask you to agree this prior to sharing your data for audit purposes.

Signed confirmations for reclaiming DSA funding: You will be asked to sign a time sheet to confirm the hours of NHM support you have received. It is very important that you do this to allow NTU to reclaim funding for your support. Failure to do so may mean you could be liable for the full cost of your support.

Contact us
Telephone: +44 (0)115 848 4120