Contact and feedback

Your voice has

We are always looking for feedback from our customers to help improve our services and the products we provide. Visit the Your Voice Has... catering pages to see the changes we have made as a direct result of feedback from our customers.

Customer feedback and complaints procedure

We have a set of customer service standards PDF icon and a Customer Service Charter PDF icon which highlight our promise to you.

We always like to hear from our customers and value your feedback. If you would like to contact us, please email. If you feel that your experience with Taste NTU has fallen below your expectations and you'd like to make a complaint, please get in touch with us, and take a look at our complaints procedure PDF icon .

Customer satisfaction survey

We want your views on the NTU catering facilities, visit any of our Catering outlets and complete one of our short survey forms to let us know how we are doing. Enter your name and email address to be entered into our prize draw for a chance to win £20 in NTU Food vouchers. View the terms and conditions PDF icon.

Contact us

You can contact the Catering department with any comments, suggestions or ways we can improve via email, and we will aim to respond to you within 48 hours or less.

Ivan Hopkins, Head of Hospitality and Catering

Claire Hopkins, Hospitality Manager

Paul Hobbs, Retail Catering Manager

The Cafe, Clifton Campus