About our service

The International Student Support Service provides all international students at NTU with advice and support on a range of issues, including:

• visas and immigration
• employment regulations
• settling into life in the UK

Our advisers will always do everything possible to assist you to achieve the best possible outcome to your immigration situation, but must also act within the bounds and in the interests of the University’s sponsor licence.

For more information about our immigration advice service, including the range of issues we can advise you on, how you can access our service and our confidentiality policy, please read our Advice Service provision statement.

We run welcome events at the start of term to introduce students to the service and to help you settle into life in Nottingham and at NTU. We also offer information sessions throughout the year for students who need to extend their visas to remain in the UK to study, as well as one-to-one appointments for students in more complex situations. Additionally, we offer a range of useful guidance notes to answer many of the questions that international students may have.

We are based in the Student Services Centre in the Newton building, City Campus.

How can I contact the International Student Support Service?

How can I contact the International Student Support Service
You can contact the team via email or telephone +44 (0)115 848 2631. 

Our enquiry desk at the Student Services Centre is open from 1pm to 4pm each day, Monday – Friday throughout the year. 

What if I'm not happy with the service?

Please talk to your adviser or the administrator first. If you would then like to make a formal complaint, please write to the Student Services Manager (Frontline Services) at the Student Services Centre at the City Campus.

The immigration advice given by the University is subject to the national Complaints Scheme operated by the Office of the Immigration Services Commissioner (OISC).

You can find further information about this on the OISC website or by telephoning their helpline on: 0207 211 1500.